Emergency Info
An emergency includes:
- Loss of heat during the cold months
- Gas leaks
- Water leaks or floods
- Broken windows
- Fire
- Loss of power
- An intruder break-in
For all non-urgent maintenance requests, send an email to your property manager. For emergencies, consider the following information:
Plumbing Emergencies
In the event of an uncontrolled water leak or a burst pipe, your immediate priority should be to shut off your main water supply. The VIDEO LINK provides some suggestions on how to locate and turn off your water main. Acting promptly in this manner is crucial to minimize the potential damage that just a few minutes of water leakage can inflict. If you reside in a condominium, your water shutoff is typically situated in a closet or concealed behind a removable panel. If you’re unable to locate it, you may need to get in touch with your condo management, as certain condominiums do not have water shutoff valves within individual units.
Once you’ve ensured the water main is securely shut off, it’s time to address the situation. Our plumbing company is available 24/7 and is here to assist our tenants during emergencies. Please contact the plumber only in case of an emergency. Inform your TrueLink Property Manager about the issue and provide updates via email.
Electrical Emergencies
If you have concerns about your safety due to electrical sparks or fires, evacuate immediately and dial 911.
If your safety is not a concern but you need to cut off power to your property, refer to this VIDEO LINK for general guidance on turning off the power supply to the entire property.
After ensuring your safety, attempt to deal with the problem. If you suspect a power outage affecting more than just your home or an outage on your street, please get in touch with ENMAX.
Our electrical company is accessible 24/7 and ready to assist our tenants during emergency situations. Contact the electrical company only in case of emergencies. Inform your TrueLink Property Manager about the issue and provide updates via email.
Flood/Drain Backup
In case there’s a blockage in the main drains causing flooding of your property, get in touch with the City of Calgary (dial 311).
Our flood and restoration company is ready to assist our tenants during emergency situations. In case of water damage due to drain backup, call them only for emergencies. Inform your TrueLink Property Manager about the issue and provide updates via email.
Gas Smell
If you notice a smell of gas in the house or apartment, call your gas provider immediately and they will advise you on the next course of action. Inform your TrueLink Property Manager about the issue and provide updates via email.
We make property ownership from a distance simple by providing complete care for your home. Our services cover everything from rigorous applicant screening to providing monthly homeowner reports, allowing you to enjoy a hassle-free experience.
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